Wednesday, November 14, 2007

Telemarketing

Don't ya just get sick of people ringing up and wanting to do you a better deal on something, beg money off you or answer some survey? Well I do and here's my latest experience.

Phone rings at just before 9pm. Foreigner on the other end takes about three goes at saying "Hi I'm someone from Slingshot".

When we finally get past this bit she says, "Who have you got your home phone rental & tolls with - Telecom or TelstraClear?"

I say, "Neither."

She says, "Who are you with then?"

Me: "None of your business."

She wises up and senses she's not going to get anywhere and gives up...

One of my better experiences - got rid of them pretty quick and had a bit of a laugh. Recommend you try a similar strategy - try to put all of their customer services training to the test: see if you can make them mad, infuriate them, give them nothing, have fun. It's their job to be polite & friendly - see how far you can stretch things. After all if they insult you then you can always ring their manager to complain. If they're happy to waste your time by interrupting your life then make sure you waste every second they spend speaking to you. Have fun!

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